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JimPhelps · 05-25-2016, 07:18 PM

Hi folks. For Xmas, I bought my mom a Fire tablet. She loves it, etc etc. She had an older kindle, I think its a 5th gen version. Its one with the D-pad in the center with the 4 buttons on either side and has page turn buttons.

Back when there was the "update or never connect to the internet" scare with the kindle devices I made sure it was updated for her and could connect. But, since she's had her tablet, she's bought several books. But for some reason, her old E-ink Kindle won't sync and find the new books and download them to the older kindle.

She had gotten a message saying there was a problem with her 1-click order setting on the old kindle because she got the first book she bought with the tablet on the ink one. But since then, I cannot get the other books DLed for her. She's got over 1000 MB left in storage, so I figured that can't be the problem.

I've followed the link in the message on the kindle itself thinking that perhaps when she got her Amazon card there was just an account issue. But when I get the page, it shows her books (new ones too) but after a couple minutes, the screen will blank out. Sometimes it loads about 9/10 of the status bar and then blanks out and returns me to the login page.

So I log back in and then it will show me a list of the books she's bought and then blanked out, just the square with the mag glass to zoom in parts of the page.

Is this a "too old Kindle software being unable to show a modern website" problem, a "I think your account is messed up--call Amazon" problem, or "this is so common, just trade in that old hunk of junk" problem?

05-25-2016, 07:18 PM	#1
JimPhelps Member Posts: 22 Karma: 10 Join Date: May 2016 Location: Georgia, USA Device: Kindle Paperwhite, Nook HD+, LG G4	Kindle won't sync and I'm stumped Hi folks. For Xmas, I bought my mom a Fire tablet. She loves it, etc etc. She had an older kindle, I think its a 5th gen version. Its one with the D-pad in the center with the 4 buttons on either side and has page turn buttons. Back when there was the "update or never connect to the internet" scare with the kindle devices I made sure it was updated for her and could connect. But, since she's had her tablet, she's bought several books. But for some reason, her old E-ink Kindle won't sync and find the new books and download them to the older kindle. She had gotten a message saying there was a problem with her 1-click order setting on the old kindle because she got the first book she bought with the tablet on the ink one. But since then, I cannot get the other books DLed for her. She's got over 1000 MB left in storage, so I figured that can't be the problem. I've followed the link in the message on the kindle itself thinking that perhaps when she got her Amazon card there was just an account issue. But when I get the page, it shows her books (new ones too) but after a couple minutes, the screen will blank out. Sometimes it loads about 9/10 of the status bar and then blanks out and returns me to the login page. So I log back in and then it will show me a list of the books she's bought and then blanked out, just the square with the mag glass to zoom in parts of the page. Is this a "too old Kindle software being unable to show a modern website" problem, a "I think your account is messed up--call Amazon" problem, or "this is so common, just trade in that old hunk of junk" problem?