Quote:
Originally Posted by renerelire
If you don't understand my English, just tell me...
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We can read your English, but we can't read your mind.
I can not find where you wrote what efforts you made to find the answer yourself.
Note:
It is impossible to prove a negative, in any language.
All you can prove is that your search attempts failed.
Quote:
Originally Posted by renerelire
I put it to factory setting.
Maybe I had to deactivate something before trying to update.
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Not a good thing to do.
That does nothing to changes that had been made to the system image.
It is modifications to the system image that can cause problems with the devices that do incremental updates.
You had to un-install, not just deactivate, all changes that you had made.
= = = =
When you try to install an Amazon update, if it fails, it should display an error code.
We can't see over your shoulder, tell us what the error code is.