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Swisstony · 05-15-2016, 04:30 AM

Hi, I just wanted to post an issue I have with my Kindle that hasn't as yet been solved. I just wondered if anyone else has the same issue. Below is the original comments I made on the Amazon help forum. I was then contacted and spent 90 minutes online with a nice chap trying to solve the problem, unfortunately without success.

This has now been ongoing for 4 weeks, and this morning a technician (Not the one dealing with my problem) responded saying "In this case, I suggest you to do factory reset the Kindle device and then try updating the software manually on your Kindle device". At this point I admit to sending a slightly sarcastic response, which wont do any good but made me feel better.

I have more recently sent them Log Files on more than one occasion, however they never tell me what help they have been.

05-15-2016, 04:30 AM	#1
Swisstony Junior Member Posts: 4 Karma: 10 Join Date: May 2016 Device: Kindle 4 No Touch	Does anyone else have this problem? Hi, I just wanted to post an issue I have with my Kindle that hasn't as yet been solved. I just wondered if anyone else has the same issue. Below is the original comments I made on the Amazon help forum. I was then contacted and spent 90 minutes online with a nice chap trying to solve the problem, unfortunately without success. This has now been ongoing for 4 weeks, and this morning a technician (Not the one dealing with my problem) responded saying "In this case, I suggest you to do factory reset the Kindle device and then try updating the software manually on your Kindle device". At this point I admit to sending a slightly sarcastic response, which wont do any good but made me feel better. I have more recently sent them Log Files on more than one occasion, however they never tell me what help they have been.