Quote:
Originally Posted by BrodieKobo
Hi all,
i just wanted to post our official response on the library issue on this thread as I promised I would try to keep the group updated. See below:
“We continually make enhancements to Kobo’s eReading service to offer our customers the best possible reading experience—we pride ourselves on our open platform to ensure passionate readers have access to all their books on wide variety of eReaders and other popular devices. As part of an update to the management section of Kobo libraries online, we encountered a bug that affected a small percentage of customers, where select books were not visible for a short period of time. The books were never removed from these customers’ accounts, and were always available on E-Ink eReaders and reading apps they may have been using. This issue has now been resolved and all books should now properly appear in affected customers’ libraries.”
That said the above doesn't officially answer all of the issues we've seen. Rest assured we are aiming to solve all concerns with missing books and won't stop until all books are visible in the "my library" screen. We're going to be fixing the page to make it simpler to find and restore "deleted books" from your account, and also find the download button (which is currently called "export file" under the "..." sub-menu). We remain committed to openness as a platform and fully support downloading of ePub content.
In the meantime, if you want to re-add a purchased book that has been deleted, please use the following options:
1) visit this page: https://www.kobobooks.com/library/library.html, and visit the trash to recover your deleted book
2) visit the purchase history tab from the my account drop down, and click on the link for the purchased book. That will take you to the item page where you can click "add to library".
Note: If your purchased book is no longer in the trash because you've completely removed it, it is still recoverable from the books item page. However, if you get an error message when trying to visit the page or a message to buy the book, please call the call centre and we'll re-add it to your library. We're working on a fix so you will never have to worry about this again, but it will take some time so we really appreciate your patience and apologize for the inconvenience.
Thank you to everyone who has posted in this thread and been a help voicing your concerns. Rest assured that we are taking this update very seriously and are working around the clock to get right. We're very proud of our work and so do not take bugs lightly, especially our precious books, so appreciate everyone's patience as we sort out what went wrong. We hope out of this update will be a better tool for our customers to manage their libraries seamlessly on the web and apps/ereaders.
If you have any immediate concerns, please don't hesitate to PM me and I'll do my best to response as quickly as possible. I will continue to post updates as they come in on this matter in this thread.
Brodie |
When will the sorting problem be fixed? The library page is basically useless to me without being able to sort.
Edit: The incorrect date added is also a problem. When will that be fixed and when will you fix the ability to see all the columns on the web page?