MobileRead Forums - View Single Post - Just bought the Glo HD. Is the hardware reliable?

TimeEffect · 05-05-2016, 08:26 PM

So I got my device, and there's an issue. Arghhh

http://imgur.com/bPABqD4

It may be hard to see, but there is a brighter patch of light on the bottom right of this Kobo. When I use the light, this area is a bit brighter than the rest.

I could have let this go, but it was distracting. It's not unreasonable to have this replaced, right?

I contacted support, and they will do a replacement. The good thing is, they send the new one first, so I dont have to be without having an ereader. I absolutely love that. It all seems hassle free.

But it has me very concerned about the replacement also being defective in some way. What if it breaks down a few months down the line? I know I showed cause for concern regarding build quality in my last thread, but I have to think this is just my bad luck.

It's such a beautiful device. The screen and speed is amazing. A part of me still thinks I should go with Paperwhite, but I have to imagine such issues are just as likely on that product.

I'm really impressed with how even the lighting is (issue aside) and how black the ink looks.

Thanks for your help, everyone!

05-05-2016, 08:26 PM	#39
TimeEffect Connoisseur Posts: 64 Karma: 10 Join Date: Apr 2014 Device: Glo	So I got my device, and there's an issue. Arghhh http://imgur.com/bPABqD4 It may be hard to see, but there is a brighter patch of light on the bottom right of this Kobo. When I use the light, this area is a bit brighter than the rest. I could have let this go, but it was distracting. It's not unreasonable to have this replaced, right? I contacted support, and they will do a replacement. The good thing is, they send the new one first, so I dont have to be without having an ereader. I absolutely love that. It all seems hassle free. But it has me very concerned about the replacement also being defective in some way. What if it breaks down a few months down the line? I know I showed cause for concern regarding build quality in my last thread, but I have to think this is just my bad luck. It's such a beautiful device. The screen and speed is amazing. A part of me still thinks I should go with Paperwhite, but I have to imagine such issues are just as likely on that product. I'm really impressed with how even the lighting is (issue aside) and how black the ink looks. Thanks for your help, everyone!