MobileRead Forums - View Single Post - Help! Nook Glowlight Plus Formatting Issues

TTAMM85 · 05-04-2016, 11:42 AM

Hello, all. New user, first time poster.

B&N has been utterly unhelpful with this, and now that they've moved their Nook tech support overseas, I'm despairing of ever getting an answer, so I'm hoping some more technically minded users might be able to advise me here.

I have a Nook Glowlight Plus as well as a Nook Glowlight, and the two are displaying the same ebook files (both side-loaded and those purchased from the Nook store) in different ways. Specifically, the Glowlight plus is eliminating/ignoring the blank lines between different scenes in the same chapter, even though the Glowlight has no problem rendering these scene breaks. This results in many books that have multiple, fast scene breaks per chapter, such as thrillers, being very confusing and difficult to read on the Glowlight plus. The Glowlight Plus also inserts almost negligible paragraph breaks when it renders e-books, which can make it difficult to tell when a new paragraph is starting. On some sideloaded epub files, interestingly enough, the paragraph breaks are much more clear, but unless the sideloaded file inserts some sort of graphic in between scene breaks to indicate the break, the device is still eliminating the lines breaks between scenes (again, not the case on the Glowlight). This is true on the Glowlight Plus regardless of font, line spacing, and margin settings, including publisher defaults. In terms of physical quality and screen resolution, however, (as well as waterproofing), the Glowlight Plus is the superior device.

Bearing in mind that I am not a developer, nor do I have any level of developer knowledge (although I'm sure I'm competent enough to follow clear layman's technical instructions if they were provided to me), is there any way for me to fix this short of continuing my futile attempts to get B&N to release a software update? You'd think that devices that are built to do ONE THING well would be able to handle it better than this...

I'm happy to provide any additional details people want, and am very grateful for any help that can be offered. At this point, I feel I have nowhere else to turn.

05-04-2016, 11:42 AM	#1
TTAMM85 Junior Member Posts: 9 Karma: 10 Join Date: May 2016 Device: Kindle Oasis 2, Nook Glowlight 3	Help! Nook Glowlight Plus Formatting Issues Hello, all. New user, first time poster. B&N has been utterly unhelpful with this, and now that they've moved their Nook tech support overseas, I'm despairing of ever getting an answer, so I'm hoping some more technically minded users might be able to advise me here. I have a Nook Glowlight Plus as well as a Nook Glowlight, and the two are displaying the same ebook files (both side-loaded and those purchased from the Nook store) in different ways. Specifically, the Glowlight plus is eliminating/ignoring the blank lines between different scenes in the same chapter, even though the Glowlight has no problem rendering these scene breaks. This results in many books that have multiple, fast scene breaks per chapter, such as thrillers, being very confusing and difficult to read on the Glowlight plus. The Glowlight Plus also inserts almost negligible paragraph breaks when it renders e-books, which can make it difficult to tell when a new paragraph is starting. On some sideloaded epub files, interestingly enough, the paragraph breaks are much more clear, but unless the sideloaded file inserts some sort of graphic in between scene breaks to indicate the break, the device is still eliminating the lines breaks between scenes (again, not the case on the Glowlight). This is true on the Glowlight Plus regardless of font, line spacing, and margin settings, including publisher defaults. In terms of physical quality and screen resolution, however, (as well as waterproofing), the Glowlight Plus is the superior device. Bearing in mind that I am not a developer, nor do I have any level of developer knowledge (although I'm sure I'm competent enough to follow clear layman's technical instructions if they were provided to me), is there any way for me to fix this short of continuing my futile attempts to get B&N to release a software update? You'd think that devices that are built to do ONE THING well would be able to handle it better than this... I'm happy to provide any additional details people want, and am very grateful for any help that can be offered. At this point, I feel I have nowhere else to turn.