Quote:
Originally Posted by alternety
I am a very casual user. Not trying to be clever or complicated. I am frequently confused by the official documentation (mostly for lack of useful detail and assuming more for-knowledge that can be reasonably expected). Little things such as a simple way to find out what the little symbols that show up on the screen mean. Divergence from the expectations of windows users (I know - heresy, but there are a lot of us). Now after I have annoyed the forum members, there is an issue with the way calibre handles sorting by series.
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Is there a way?. If not, how does one submit an issue to the people maintaining the product? I have also not found that. But I am a simple user.
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I count six counts of passive-aggressive behavior.
And as others have explained, not one of your complaints are actual issues.
Congratulations -- you have indeed annoyed the forum members.
Quote:
Originally Posted by alternety
These responses pretty much follow my basic issue with using this application (which I find incredibly useful). It has to be me expecting something I see everywhere else. With no actual explanation or resolution. There really needs to be a manual created that does not use application specific jargon to explain how things work.
There has been an incredible amount of effort spent creating, maintaining, and expanding this application. So many answers to questions amount to: If you only understood things we do not tell you (i.e., can't find in the documentation), you would not have this problem. Defensive; not helpful. Over a couple of years, I find defensive (or you are just too lazy to learn) to be a very common response. It appears to me that the developer(s) approached this with the perspective of documents rather than usability by non "document" people. I may be quite incorrect, but this is the impression I have gained in trying to understand the application functions and terminology. It is not real supportive of people that just want to keep a library.
Meaningful documentation must not include having to go to a forum to understand basic operations. Please expend some of the volunteer effort to making understandable and detailed documentation.
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calibre has over three million
currently active users (
official usage stats). Most of those people have never visited this forum -- presumably they found the documentation sufficient to enable them to use calibre effectively.
From experience, most of the basic operations help offered here is handholding which could easily be avoided by people who either read the manual (yes, the information is there, if nothing else this is why FAQs exist) or looked at the tooltips in the calibre GUI. Of course, we are generally okay with answering those questions anyway.
This does not count the majority of questions about when Things Go Wrong And Errors Appear.
If you really think the documentation is flawed, then as davidfor said, feel free to volunteer and fix it.
Otherwise, stop complaining, because you clearly are unusual even amongst average users in thinking that there is a problem.
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With attitudes like yours, no wonder we are "defensive".
I would actually use stronger words, if I wasn't afraid of incurring moderator wrath for rudeness (NOTE: this is a family-friendly forum).
This thread is an excellent example of why hapless users get a (usually undeserved) bad name. I don't think either of us is happy about that
so I strongly recommend you revise your expectations about Microsoft, Windows, calibre, the File Explorer, basic
and universal UI design, and possibly your obligation as a user to
Ask Questions The Smart Way.