Some of the problematic devices come from third party retailers, and while I don't like to disparage them the farther away from the source company a retailer is the less concerned they become with the product.
I bought my H2O direct from Kobo, and I've had no issues with it that I did not cause through tinkering with the software. None of those issues was long lasting, nor did I need to call Kobo for support with them.
The other retailers I'd trust would be Chapters/Indigo, or Best Buy (if they carry Kobo's in your country, they don't seem to in the US).
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