Quote:
Originally Posted by issybird
I only had one problem with a Kobo pre-order, and that's when they canceled it claiming that there was a problem with my credit card. The one that had worked on all my orders until then and continued to work subsequently, that is. The obvious truth - that Kobo had priced the book too low in error - was not acknowledged. The same claim was made to others who had ordered at that price. Ah, Kobo!
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Yep, I was one of those you refer to that got particular pre-order books cancelled due to Kobo's own failure to price the book at the right price in the first place!
In general comment ..... there were other books that I've pre-ordered and I've received them without problem. For us in Aus though we have to wait until someone somewhere in some other country determines the date and time of the release, irrespective of the date and time stated when it's due to be released.
So, if the book is due to be released 1 June (for example), then it may not be available for us until very late in the 24 hours of 1 June, or even 2 June.
It makes sense to me that if on the AU site they say it will be released on a certain day, then it should be released at least at commencement of business on that day. Otherwise they should state as part of the pre-release info when it will really be released, because it seems to be a conflict in trading practices to state something and then ignore it.