Quote:
Originally Posted by ottdmk
Just to chime in on Kobo Customer Service: I've dealt with them several times, including a warranty replacement of one of my Aura HDs and I've had nothing but complete satisfaction every time.
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I agree - my first Aura started locking up after about a month of use, and after following the "script" of restarting, they replaced it without any issue. The replacement is 8 months along and has never locked up.
I did want the new user to realize that the warranty might be more difficult with an e-bay purchase, as some here have reported. A $50 Aura is a great deal!