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Old 04-21-2016, 06:56 AM   #36
Ksquared
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Posts: 181
Karma: 2635236
Join Date: Jun 2015
Location: Cleveland, Ohio USA
Device: Original Kobo Aura 6", Libra H2O
Quote:
Originally Posted by ottdmk View Post
Just to chime in on Kobo Customer Service: I've dealt with them several times, including a warranty replacement of one of my Aura HDs and I've had nothing but complete satisfaction every time.
I agree - my first Aura started locking up after about a month of use, and after following the "script" of restarting, they replaced it without any issue. The replacement is 8 months along and has never locked up.

I did want the new user to realize that the warranty might be more difficult with an e-bay purchase, as some here have reported. A $50 Aura is a great deal!
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