Quote:
Originally Posted by Hitch
Thanks. Honestly...I genuinely hadn't thought of that tack. Much appreciated.
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I could have sworn we threw that idea back/forth years (?) ago when we were discussing the expanded FAQ + instructions + a potential "priority" support fee.
Then you expanded on your extensive email macros for answering everything under the sun... because you get the same questions a million times a day. And then you informed me of the people not even
clicking on the instructions... let alone going into an FAQ to find answers themselves.
You just shot down all my brilliant ideas with your customer support reality.... because the reality is, these people's eyes just glaze over and all your well-written hard work gets tossed in the garbage.
Side Note: It reminds me of people who write instruction manuals. Am I the only one here who actually opens them up first thing and reads them? I need to learn how to actually
use the device before plugging it in!
The latest story I can remember was when I purchased a dehumidifier. Instruction manual says in big bold letters: "
Place at least 15 inches away from the wall". Guess where
someone wanted to place it right after plugging it in... right against the wall, jammed in the corner.
Most people just plug and play contraptions, and never even
touch the instruction manual (probably throw it away with the box).