Quote:
Originally Posted by dgatwood
It might be worth putting together a one-page set of instructions along the lines of:
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I believe they already have a simple instruction page on how to download, what to do, step-by-step, very simple instructions.
Many customers then email and complain about how to download it, this isn't working, the file is broken, my EPUB doesn't work, how do I upload this to Amazon (all things clearly answered/avoided in the instructions)... there was never even a hit on the server end (they never even pressed on the link).
You probably need giant red flashing sign that says:
--> CLICK HERE <--
and a giant
Step #1: NOW CLICK HERE
and somehow they pressed on Step #6 and it doesn't work.
Side Note: If you guys don't already read the Tales from Tech Support subreddit, you must:
https://www.reddit.com/r/talesfromtechsupport
One of the latest stories is someone who didn't press "Send" to send an email:
https://www.reddit.com/r/talesfromte...e_send_button/
She typed up the entire email and closed the window. "Email is not working!"
IT guy teaches her how to press the Send button.
2 weeks later............................... same person calling with the same problem.
I mean come on, you wouldn't believe the stuff that customer support has to deal with.