[Andybaby]

so i was in the city today (manhattan) for some computer work and decided to test out Sony after I finished.. which took less than an hour and 120 bucks in my pocket

I rebroke my reader as described in this thread and went into SonyStyles FLAGSHIP store..

(there is a whole story to this involving walking 15 blocks in the snow, but thats not sonys fault.. I got out a stop early on the train)

anyway, the manager was all nice sort of, checked the floor model, which also was broken in the same way. and went to get me a new one, when she looked at my recipt from 11/11 she shut me down and told me i had to send it out to sony customer care. ugh. some crap about a 14 day exchange policy (I think that's a little low, besides in the warranty im guaranteed a new reader if anything happens in the first 90 days..

anyway. some time this week I am going to call customer service and see if i cant make my displeasure felt. Today I called and they mentioned a 30 day in store exchange. but it was india support i think, and he has never even seen a reader from the conversation i had with him. i got a different number who is only open Mon-Fri

also based on the store display I dont see how anyone would buy the 700 over the 505.
I am having some 505 envy... but I love the backlight.