Quote:
Originally Posted by murg
Yeah, but B&N is still struggling to hit 1%.
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I'm not surprised, seeing how they handled FictionWise (at the point they acquired it, it was possibly the largest ebook retailer in the world), and I also don't understand how you can "reaffirm your commitment" while at the same time outsourcing core components to some forgein company.
I can already see people's faces contort in fear and loathing if they ever need to contact the help desk and find out it's in India. I understand that in the English speaking world, having Indian help desks do the support is one of the most loathed things by customers.