Thread: B&N to close Nook offices
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Old 04-09-2016, 11:07 AM   #24
John F
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Join Date: Feb 2009
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Quote:
Originally Posted by murg View Post
I said more stable, not stable...

Kobo has cleaned up the revenue leakage from things like multi-tabbing. Kobo doesn't lose money from the contests malfunctioning or the promo codes not working. Well, not as much as from multi-tabbing, probably.
Losing frustrated customers and excessive customer support does have some cost; I'm guessing more than multi-tabbing.
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