Quote:
Originally Posted by murg
I said more stable, not stable...
Kobo has cleaned up the revenue leakage from things like multi-tabbing. Kobo doesn't lose money from the contests malfunctioning or the promo codes not working. Well, not as much as from multi-tabbing, probably.
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Losing frustrated customers and excessive customer support does have some cost; I'm guessing more than multi-tabbing.