Quote:
Originally Posted by tomsem
Outsourcing to India is not the bargain it once was, wages are rising, especially for the best people. And if customers abandon the platform (because of poor service or simple lack of faith in its continuance) then Nook will be right back where they started (losing money).
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As the CNBC report stated, they expect to save $13M on sales of (they hope) $150M.
Also, B&N explicitly stated the move was to improve financial performance.
There *is* a possibility of somewhat improved *management* because the outsourcing reduces the number of B&N managers in the loop. That mighg rezult in addition by subtraction.