Quote:
Originally Posted by murg
It will definitely not be an improvement.
If B&N was moving the group offshore because the IT staff were far superior, then there may have been some improvement. For example, Kobo moved a bunch of development to Ireland specifically because a group there had better skills in the ecommerce world, and we've seen some improvement with Kobo.
But, since the move seems to be wholly a cost-savings move, then definitely not an improvement. The outsourcer will be under a mantra of "how cheaply can we fill the minimal amount of contracted services and places".
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By improvement do you mean higher prices and cessation of promo codes? Joking aside, Kobo Software Ireland was opened in 2012 with a staff of 30.
B&N had a staff of over 100 since at least 2009 and customers have reported numerous issues over the years continuing through today. B&N saves, at minimum, high salaries, health insurance costs and office rents.