Quote:
Originally Posted by murg
It will definitely not be an improvement.
If B&N was moving the group offshore because the IT staff were far superior, then there may have been some improvement. For example, Kobo moved a bunch of development to Ireland specifically because a group there had better skills in the ecommerce world, and we've seen some improvement with Kobo.
But, since the move seems to be wholly a cost-savings move, then definitely not an improvement. The outsourcer will be under a mantra of "how cheaply can we fill the minimal amount of contracted services and places".
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Outsourcing to India is not the bargain it once was, wages are rising, especially for the best people. And if customers abandon the platform (because of poor service or simple lack of faith in its continuance) then Nook will be right back where they started (losing money).