MobileRead Forums - View Single Post - Glo HD malfunctioning

melovesflying · 04-07-2016, 07:01 PM

My Glo HD suddenly started acting up. At first I thought it was due to my sleepcover since the problems started when I open the cover to discover a frozen screen just a couple of days ago. I disabled that option and there were a few times that the screen would still freeze and only the soft reset can bring it back.

I did all the troubleshooting that was highlighted in Kobo's website. Yesterday, I plugged it in directly to a power outlet with the power off, as suggested by Kobo, but when I tried turning it on, it wasn't responding. I left it plugged in to my computer this time. As I was talking to a Kobo rep a few minutes later, I tried turning it on and it finally responded.

I did a factory reset and then copied my Calibre-produced backup to it before transferring all my 1400+ books. It all seemed fine then but it would still freeze but now at the connected and charging screen so I'd do soft resets to make it work. When it goes to the home screen, I see some books without covers and the library says that I have less than the actual number of books stored there. I'd then connect it to calibre and it would confirm that all books have been transferred. I'd disconnect and it's either it would skip processing the content or completely freeze up. I left it alone overnight but when I woke up, the device was pretty warm to touch and frozen on the sleep screen. Restarting it told me I only had 6% battery when it was fully charged before I left it alone.

I told Kobo about this and disappointingly, they would not honor my warranty since I got it off of ebay US even though I told them that technically, all their Kobo Glo HD units should still be under warranty as it was launched less than a year ago and that the only reason I got it there is because their local partner here in the Philippines did not yet have the device when I got mine as replacement for my broken Aura.

I deleted all the books and retransferring them to my device right now. Is there anyone who can help me with this? I'm really hoping it can still be fixed as I only got it in December.

04-07-2016, 07:01 PM	#1
melovesflying Groupie Posts: 186 Karma: 13138 Join Date: Jun 2014 Device: Kindle Paperwhite 3, Kobo Aura, Kobo Glo HD	Glo HD malfunctioning - bricked? My Glo HD suddenly started acting up. At first I thought it was due to my sleepcover since the problems started when I open the cover to discover a frozen screen just a couple of days ago. I disabled that option and there were a few times that the screen would still freeze and only the soft reset can bring it back. I did all the troubleshooting that was highlighted in Kobo's website. Yesterday, I plugged it in directly to a power outlet with the power off, as suggested by Kobo, but when I tried turning it on, it wasn't responding. I left it plugged in to my computer this time. As I was talking to a Kobo rep a few minutes later, I tried turning it on and it finally responded. I did a factory reset and then copied my Calibre-produced backup to it before transferring all my 1400+ books. It all seemed fine then but it would still freeze but now at the connected and charging screen so I'd do soft resets to make it work. When it goes to the home screen, I see some books without covers and the library says that I have less than the actual number of books stored there. I'd then connect it to calibre and it would confirm that all books have been transferred. I'd disconnect and it's either it would skip processing the content or completely freeze up. I left it alone overnight but when I woke up, the device was pretty warm to touch and frozen on the sleep screen. Restarting it told me I only had 6% battery when it was fully charged before I left it alone. I told Kobo about this and disappointingly, they would not honor my warranty since I got it off of ebay US even though I told them that technically, all their Kobo Glo HD units should still be under warranty as it was launched less than a year ago and that the only reason I got it there is because their local partner here in the Philippines did not yet have the device when I got mine as replacement for my broken Aura. I deleted all the books and retransferring them to my device right now. Is there anyone who can help me with this? I'm really hoping it can still be fixed as I only got it in December.