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Old 04-02-2016, 01:52 PM   #2
Cinisajoy
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Posts: 19,161
Karma: 83862859
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
Quote:
Originally Posted by johandj73 View Post
Hi guys

I have quite few kindles and recently added a DX international to the collection. I bought it at a goodwill and the previous owner was still registered on the unit. I did a factory reset and then did the 2.5.8 update. Now I cant register. Phoned amazon support and they registered it to my account. Still no go get an error that "Kindle is unable to connect at this time" . I can connect to the kindle store via the dx and browse books but can't register. I checked the 411 page and saw that the certificate is missing.

Any advice will be much appreciated.
Call Amazon back.
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