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I just got a full refund from Fictionwise on a Secure Mobipicket book with "hard" page breaks inserted. This made reading on my Palm device very annoying, because I would often turn a page and end up with a one-line, or two-line full page. But I didn't ask for a refund--I asked if they had any influence with the publisher to get them to fix the book.
And this was right in the middle of the whole Overdrive fiasco, so needless to say, I am EXTREMELY happy with Fictionwise's customer service.
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