Quote:
Originally Posted by Zevs
Hi!
Upgraded to the Sony 2.5 e-book library version and can no longer reach the page on my account where my previous books are available for download. Needed to re-download a few of those to my computer, but as soon as I try to go the page where my books are, the e-books library software freezes up, and I have to Ctrl-Alt-Delete out of it. Have tried it several times and with different readers connected and always get the same result. Anyone else seen this problem and have any idea about what to do with this ?
Zevs
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I have now talked on the phone to different level of Sony support for at least an hour and they connected up to my computer but couldn't resolve the issue I was having in reaching my page with the books I had already bought. Since then I have also tested on a second computer, that one running Vista (the previous one I tested ran XP) with the same negative result. The computers use different firewall protection (one Zonealarm, and the other AVG). My conclusion is that the problem isn't anything on my computers, rather as I thought from the beginning that it is the software itself. Has any one else running the 2.5 ebook library software had the same problem ? If so did it get resolved and how ? It is d***ed irritating to not beeing able to get to the books I have already bought from Sony, and they not being able to correct this.
I also have an earlier version of the software on a third computer, but when I tried to start that it just wants to update to 2.5. Is there no way one can keep on using the previous version, do we have to upgrade to 2.6 ?
I noticed also on the second computer that when I started that now (haven't used that for some weeks) it immediately first de-validated the PC and then re-validated it again automatically. Anyone know what that was for ?
Zevs