Thread: Calibre won't detect the SD card in my Kobo H20
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Old 03-24-2016, 07:32 PM   #12
davidfor
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by Josieb1 View Post
This is what is on the sticky post:-

In calibre, go to Preferences->Ignored Devices and check that your device is not being ignored
In calibre, go to Preferences->Plugins->Device Interface plugin and make sure the plugin for your device is enabled, the plugin icon next to it should be green when it is enabled.
If all the above steps fail, go to Preferences->Miscellaneous and click debug device detection with your device attached and post the output in this forum

I can't find Ignored Devices but as Calibre is seing my Kobo I don't think that is relevant anyway.
Open the calibre preferences. "Ignored device" is the last item on the fourth row of icons.
Quote:
I can't find Device Interface plugin either, but again Calibre is detecting my Kobo
Again in the preferences, click the "Plugins" button icon. This is the first item on the last row of icons. In the next window, look for "Device Interface plugins" in the list. Click the plus in front of it to expand the list of device drivers. In the expanded list, look for "Kobo". You should "Kobo Reader Device Interface" and "KoboTouch". You might also have "KoboTouchExtended". There should not be another device driver with "Kobo" in it's name. If you do, that is a problem. It is unlikely to be the cause of the problem, but it will probably cause other issues.

"Kobo Reader Device Interface" is for older devices and you can ignore it.

If you have both "KoboTouch" and "KoboTouchExtended" installed, only one should be enabled. That means the jigsaw puzzle piece in front of it will be green. The disabled one will be grey and the text will be grey. For the problem you are seeing, it doesn't matter which you have enabled.

If you only have the "KoboTouch" driver, it must be enabled for calibre to communicate to the current Kobo devices properly.
Quote:
The last step, Debug Device Detection. That won't run as my Kobo is detected, so I'm not sure what you want me to do now.
That is good and expected. Because the device is detected, the detection instructions won't work to show what is happening with the SD card. So that we can see the device detection log, you need to temporarily disable the driver. Go back to the plugins mentioned above, and disable whichever Kobo driver you are using. Then restart calibre, connect the device and run the detection. Then post the log.

After you have the log, re-enable the driver and restart calibre in debug mode to produce a debug log. This is done by right clicking on the preferences button and selecting "Restart calibre in debug mode". Calibre will restart and display a message about debug mode. Then, connect the device and let the connection jobs run. When they are finished, close calibre. The debug log will be displayed. Post the full log for me to look at. I'm not really expecting to find anything, but I want to eliminate possibilities.
Quote:
I have uninstalled all my USB controllers but the problem still exists, in fact its now worse as none of my 3 USB ports see the SD card. Calibre sees my Kobo but not the SD Card installed, even though the SD card is detected by Windows and works perfectly.
One thing that is missing from your report is the version of Windows you are running. I suspect it is Windows 10. But, it would be good to confirm this.

Some other things to check:
- Can you write to the SD card from Windows?
- Is a drive letter being allocated to the card?
- Can you do a chkdsk on the card while it is in the device and connected?
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