Quote:
Originally Posted by Blossom
It happens when your account is frozen or you are on a light plan.
You have to be a member to use the automatic return system. Also purchases that are older than a year are no longer returnable.
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The book was bought a month or so ago. My account is indeed on hold, and I checked at Audible before calling CS to see if that mattered, but the
on-hold help page specifically says that I still get the "Great Listen Guarantee":
Quote:
You will still have access to all of your benefits while on hold such as:
Access to any unused credits
30% discount on any Audible purchases
Great Listen Guarantee return policy
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So I should have been able to return the book without involving CS because the
guarantee help page says:
Quote:
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With your Great Listen Guarantee benefit, you can return your Audiobooks online with ease. Audible members can return any Audiobook purchased in the past 12 months. You can make returns from the Audio Purchase History page on the Audible desktop site.
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And CS never mentioned the on-hold status when they checked my account. So it looks like just another instance of Audible being a bit screwy. Or failing to update their help pages.