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I went to Audible to return a book yesterday (it's currently being offered free from the publisher and I hadn't yet streamed or downloaded the earlier Audible purchase), and was shocked to find that all my purchased books were marked as "not eligible for return." CS immediately credited me for the return, but could offer no explanation for why my account was disallowing returns, as my recollection and their records show I've only ever returned one book, about a year ago.
I thought it might be a temporary glitch, but when I checked today, everything is still shown as ineligible. I don't think I've ever tried to return an Amazon digital purchase either, if they're using those account records too. It's weird.
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