[Nake]

After reading feedback in other threads regarding Sony's customer care, I was pessimistic I would get anywhere. But as I said, I did send them an e-mail and I got a reply pretty quickly asking me to call their customer service number because I probably needed to speak to their tech folks.

This morning I cheerfully called them and got level 1 support, and this guy was surprisingly analytical. I say that because he came to the same conclusion I did... ha ha

But he documented the issue, was able to reproduce it by logging into my account and saw the same things I was seeing. He said he'd run it up the flag pole to the higher levels of support and they would work to fix the situation which may involve some sort of credit to my account.

He said that I should hear something within 48 hours... But I'll give them until early next week since technically this is a holiday weekend.

Will be sure to post the follow-up as it occurs.

I'm glad that this forum is here to share info...