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bobbydiv · 01-16-2009, 07:40 PM

AnemicOak,

Thanks for the pointer. I'm using an ISP, and that was actually one of the first things I checked. The origionally did hold back some stuff and I had to log on through the web portal to see what was held back. I've changed that setting and everything is delivered now. The stuff that is suspected as spam is dumped into a SPAM folder, and I've been checking it ever since. I also created a rule using the email address that was provided in an earlier post so that anything coming from that email address gets routed to a folder I made for Sony eBook Store, so I'd see it as soon as it arrived.

Also, I received an email back from Sony stating that I needed to call their 877 number, they would be unable to assist me through email. He he he.... So I get the customer service guy on the line and tell him my issue, and he tells me that they will have to escalate the call to have it researched and they will contact me in 48 hours!

I don't know if I mentioned this before, but I do customer service for a large supplemental insurance company. It's always interesting when I have to call a customer service line of a company to see how we stack up against them. He was nice, but I felt like I was talking to my ISP.

01-16-2009, 07:40 PM	#17
bobbydiv Wizard Posts: 9 Karma: 10 Join Date: Jan 2009 Location: West Columbia, SC Device: Sony Book Digital Reader PRS - 505	AnemicOak, Thanks for the pointer. I'm using an ISP, and that was actually one of the first things I checked. The origionally did hold back some stuff and I had to log on through the web portal to see what was held back. I've changed that setting and everything is delivered now. The stuff that is suspected as spam is dumped into a SPAM folder, and I've been checking it ever since. I also created a rule using the email address that was provided in an earlier post so that anything coming from that email address gets routed to a folder I made for Sony eBook Store, so I'd see it as soon as it arrived. Also, I received an email back from Sony stating that I needed to call their 877 number, they would be unable to assist me through email. He he he.... So I get the customer service guy on the line and tell him my issue, and he tells me that they will have to escalate the call to have it researched and they will contact me in 48 hours! I don't know if I mentioned this before, but I do customer service for a large supplemental insurance company. It's always interesting when I have to call a customer service line of a company to see how we stack up against them. He was nice, but I felt like I was talking to my ISP.