[Nake]

HI everyone,

I just did a reinstall of Windows Vista on my PC and had to reinstall everything after a bit of a crash. Everything's back running fine and I reinstalled the eBook Library software (version 2.5) and logged into my online account to re-download my previously purchased books via the "View and/or Download Books I own" option from "My Account".

I could download everything except for one book -- this one particular book shows in my queue just like the others, and has seeming valid attributes such as size of 388 KB and a purchase date of 2008-12-06. But when I try the "download now" button, it will always crash the eBook software with the following error:

APPCRASH
eBook Library.exe
2.5.0.0
fault module name: fsk.dll

So I can't download it and I also can't find a way to remove it from my purchased list.

The book is "Secret Vampire" by L.J. Smith. It was a free download I haven't yet read and would be happy just to delete it, but I can't find a way.

The interesting thing is that when I click on the title of the ebook in my queue, while every other book link takes me to the book's entry in the online store, this one takes me to an empty and badly formatted page.

When I go searching for the book "Secret Vampire" in the online book store, it's not there, but there's a similarly named title -- almost like it was deleted and re-added with a new title, "Night World No. 1 Secret Vampire; Daughters of Darkness; Spellbinder".

Can anyone suggest a solution? I think the issue is with the online store and not with any config or library files on my PC.

I've e-mailed online support but I'm not hopefull for a solution given other's comments about long phone hold times and never replied-to e-mails.

Thanks in advance!