Quote:
Originally Posted by CRussel
If I were the client, I'd likely ask you for a discount but not be surprised if you said no. Or offended. ("Hey, Hitch. Since we never completed this the first time around, but did pay for it, how about knocking !0% off this time as a repeat customer discount?" )
That being said -- this is one of those you can't possible win except by eating it. Regardless of the legal right or wrong. What _I_, as a client, might do or expect is irrelevant. Clearly this client expects to get something for that first time. You had no dormant clause in the old SoW, so nothing explicit to point to, and while I agree that you've certainly spent the $$ in chasing after the client, there's really nothing to gain by pushing the issue. Smile, carefully advise the client of the new clause, and do the job. Sucks, but not worth it.
As for feeling resentful? No. Not ever. That hurts YOU, not the client. Let go of it and go on with your life.
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Charlie:
Yeah. That, unfortunately, is the same conclusion I've come to. Do the job, eat it, shrug, be nice about it. Not much else that can be done.
I must add, though: sheesh, I wish she'd read the damn instructions, etc., that we've given her I-don't-know-how-many-times! If she asks me why she needs embedded fonts one. more. time...
Grrr.
Hitch