Quote:
Originally Posted by jswinden
B&M bookstores are usually pretty good about customer service and helpful in finding what you are looking for, unlike a Best Buy or Walmart. It is surprising that B&N didn't apply that customer service approach from their B&M bookstores to their etail store. When companies have such terrible CS, I think they deserve to go belly up.
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In my opinion, the Customer service in the "etail store" is no worse than the customer service in their Brick and Mortar store. They don't actually service any of their customers, no matter where they come from.
Shari