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My Mom bought a Nook so for her birthday I tried to purchase a e-gift card so she could buy some books. This was done a few days before her birthday.
I spoke to my mother and discovered she had received no notice by her birthday.
I eventually was able to contact someone at B&N. "Oh - we had some server problems so a bunch of orders did not go through." So I asked "You had my email address - why didnt you contact me?" Her answer: "We figured people would contact us when their orders did not arrive."
We have gotten spoiled by companies that started with the internet. Barns & Nobile is probably going to be a case study on how NOT to go from a brick and mortar to becoming an etailer.
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