Thread: Troubleshooting KPW 6th Gen will not reset or update...
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Old 03-04-2016, 06:08 AM   #2
HarryT
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Posts: 85,557
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Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
How old is your device? If it's still under warranty I'd recommend that you contact Kindle Customer Service. You've taken all the sensible steps to resolve the issue yourself.
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