Quote:
Originally Posted by pdurrant
Are you sure it was really from Verizon? It sounds like a possible scam strategy - get people while they're dozy from being woken out of sleep.
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Getting information from anyone at Verizon is ... challenging. I say this as someone who worked for the old Bell System, the ancestor of Verizon, and really wants to like them. But Verizon has eliminated anyone who knows anything from any customer contact position -- I assume it's cheaper to go with unskilled labor and temps -- and it's very frustrating getting information from someone who knows less about their job than I do.
While neither the supervisor I spoke to, nor the online support person, could imagine what happened, it appears that there
could have been a problem with the account. It may have been an internal error, a hacking attempt to get billing access, or something else, that triggered the automated "confirmation call." But, at this point no one at Verizon knows what happened or why, and I'm still talking with them. We're in the process of changing passwords and "auditing" our account.