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With that old a firmware version on the device -
contacting customer service may be a waste of time.
They are only going to say: "Update to current firmware".
Which isn't your problem, it worked before, it should still work now.
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Your problem comes from something that we haven't yet found the reason for.
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The 'open in a new window' thing is probably a change to the file manager options on your PC.
Now there is a question I haven't asked yet - -
Did you have an update to your copy of Windows about the time the trouble started?
The Windows updater keeps a log of when and what was done, somewhere.
Another Windows user could tell you where to look for it.
Last edited by knc1; 03-02-2016 at 08:00 AM.
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