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The first factory reset was done from the info in the reader itself, there was an entry reading "perform factory reset" and I followed instructions, think screen said "restoring" or something similar, then an hourglass, and I eventually got an info. screen about how to use the reader, and needed to return to Kobo desktop to restore books, pc for others. Other resets were inadvertent, trying to force resets by holding down home and power switches 20 sec., releasing, then sliding until blue, then green led's then releasing (for minor reset), if held too long red led flashing & the dreaded restoring, then hourglass, then same start as before. Hope that isn't too garbled, I just kind of thrash around & hope when trying to get any electronic items to obey me!
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