Quote:
Originally Posted by issybird
It's like tea. Low tea is the late afternoon meal of dainties, watercress sandwiches, tiny cakes and so forth. High tea is a working class meal, essentially supper, with lots of stodge.
|
True, dat. I'd not considered that parallel.
Daft, all.
So...I had to fire a client today. The 6th in Booknook.biz history. But...I just couldn't see this working out. S/he just emailed us to DEATH. I mean...you guys have heard me bitch about this, and you KNOW that I have, or pretend to have, a high tolerance for this. But s/he would NOT READ the frakking instructions. Not even the short ones. S/he emailed us in a swivet, saying s/he couldn't figure out how to pay us.
Trust me-if I've done ONE THING simply, it's the payment portal. Nearly 3K other clients have gone through, and paid w/o issue. You click on the invoice, on a big green button, saying "PAY ONLINE," and then you choose: Paypal, credit card through Paypal, credit card (through Swipe, but the client doesn't see that bit).
11 emails. AFTER I bloody well sent him/her a screenshot, mind you, SHOWING him/her where the button is. With constant "how do I phone you," entreaties, which slays me (the number?
Right on the damn contact page on the website. Yup, practically Top Secret.)
THEN, s/he emailed frantically, FOUR TIMES, demanding to know if we'd
received payment, would we send a receipt, would we start the job right away..whilst, boys and girls,
right on the covering email to the invoice, said covering email only
TWO paragraphs, it says:
Quote:
|
We are automatically notified of payment, so you do not need to email us and tell us that you've paid, once you've completed the transaction--one less thing for you to do! ;-)
|
FOUR emails, all in minutes. Didn't even wait the whole minute it takes our system to send out the receipt, the acknowledgement, all that.
But still...I soldiered on. Then I said, well, perhaps you'd like to engage our consulting time, which you can use for yadda. I said, if you don't want to deal with many of the publisher's chores...and I got THIS back:
Quote:
|
...Once again, it seems like a lot of info to take in! We should be given that info anyway as I've no idea about Kindle or very little...
|
"Given." Given
MY time. Apparently, in addition to making the eBooks, for relative pennies (this is an under $200 book, gross...), we're supposed to provide all the info s/he could EVER need. On demand. That did it.
(The irony is, by god, we DO provide a lot of that info. Unfortunately,
it requires that you READ what we give you, and READ the damn FAQ on the website!)
I lost it, and said "sorry. This isn't gonna work." I said it at far, far greater length, but I said,
being the publisher isn't MY JOB. It's not my job to tell you how to be a publisher. MY job is to make the damn books, period.
Being the publisher is YOUR JOB.
This isn't an insecure, elderly client. I can kinda get that. This is a young person.
An ADULT.
WHY is it like this???
WHY?
/rant.
Sorry, done now.
Hitch