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The last 90% off one I got that didn't work, I got on chat with a Kobo rep. It was painful. I gave him the link from the email and told him the book I wanted. He said that book isn't discountable. Well, it's on the list from the email they sent. Although if you sort that list by coupon eligible items, more than half of it disappeared. I pointed out that even if I chose a coupon eligible book from the list, the coupon code still didn't work.
They had me purchase the book at regular price and then refunded me 90% of the purchase price. As store credit, of course.
I'm finding it's not worth it to contact them, even about a 90% off code that doesn't work because there really isn't another book on that same list that I want to purchase.
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