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I decided a while ago in regard to Kobo that I'd just let it wash over me. I've benefited so much from their idiosyncratic way of doing things, such as 90% unlimited codes and the ability to shop abroad, that if a coupon doesn't work, I let it go. It's not worth the tsuris - or the time - to pursue it. Who needs the frustration? I'm already far ahead in terms of my relationship with them.
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