[qwert]

I just wasted like half an hour filling out the issues form, waiting for chat customer support, and getting no help at all. Apparently they don't even seem to read the form. What was the point of typing that giant thing? To all of these problems, the support person kept writing I'm sorry? and nothing helpful.

Mysteriously, after calling the Kobo support, the call drops after a voice answers, then I haven't been able to even get to the automated Kobo language selection since then. It doesn't even go through.