Quote:
Originally Posted by HarryT
Which is precisely why EU consumer law now requires that a product have a "reasonable" lifespan, rather than a fixed warranty period. If a TV fails after 13 months a manufacturer isn't allowed to say "but it only has a 12 month warranty", because a reasonable person would expect a TV set to last longer than a year.
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"Manufacturer" should be "seller". Under these guidelines, the seller is the responsible party which has to make sure the device functions properly.
The rules say: 2 years of warranty, and a 'reasonable life expectancy afterward', though after warranty, the seller is allowed to charge part of the repair costs, depending on the item's age.
In practice, however, you're most likely done for if a device fails out of warranty. You'll never be able to get the seller to have it repaired. Some sellers even keep to the manufacturer's warranty, which is often one year, and won't have a device repaired afterward.
You can get it done through court, but that is *way* too expensive for most devices. You'd pay more to get the case into court than the price of the repair or even an outright replacement.