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Oh Hemmi isn't it a hastle being given a code!!
On the one hand Kobo is being very generous, and on the other hand they don't let you access the code. And then, if one tries to get the code replaced they've instituted a new system whereby all replacement code requests have to get sent to some other department and they may may eventually, some weeks later, replace the code.
I only ever phone them from Aus (toll free) and speak with CS from both the West Indies and CA and they also feel frustrated by this new system. At least up to now they could issue the replacement code, but no longer!
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