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Originally Posted by Purple Lady
Why were your digital credits changed to promotional credits if I may ask?
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I had £75 digi credits valid until 15th February, some of it disappeared by mistake. From their email:
"Your £21.78 credit for selecting No-Rush Delivery expired before it should have. We’re sorry for any inconvenience this may have caused.
To resolve this, we've applied a promotional credit of £21.78 to your account."
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In the US digital credits can't be used on big publisher books. We used to be able to use them and this change happened with no warning here. I wonder if they are doing the same thing in the UK.
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I bought big publishers agency-priced books this morning with the £53.22 that hadn't gone missing, it's just the last book I bought was only partially covered by the remaining digi credits (since I had mistakenly assumed that the £21.78 had gone back as digi credits rather than standard promotional credit) and so I got charged for about half of it
