Quote:
Originally Posted by dasym
I would be interested to hear how you get on with Fictionwise. I know lots of people here say they are a good company to deal with, but I've contacted them twice now about unacceptable typos in an ebook I purchased from them and have received no replies. I'm glad I didn't take out the membership they were pushing at the time I bought the book.
Dave
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Sorry I'm late getting back; I haven't been on the forum for a while.
I got a polite and gracious email back from Fictionwise, saying that they had got the book from Mobipocket and had not control over the quality. And even though I had said in my email that I wasn't asking for redress they refunded the cost of the book into my Micropay account.
But I got no reply to a second email thanking them for the rebate and pointing out that it would be to their advantage not to sell trashy ebooks, especially when the book says Fictionwise is the publisher.
I asked the Fictionwise lady to pass on my concerns to Mobipocket.
Regards, Alex