Quote:
Originally Posted by rjfarrell
I purchased my 700 directly from Sony Style online. At the very first, I was a little put off by the darkness of the screen. Glare is and has never been an issue for me. I have learned to really love this reader. Flipping the pages on screen is very convenient.
Now, my husband decided he wanted a reader. So we went to Borders and picked the 505 because the screen was "whiter". Got home, the on/off button was broken. The 505 would NOT turn off, even fully charged. The little power toggle slide was barely on the machine. We took it back within about 4 hours, and got the same story. No return. I stood there, at the front of the store, and LOUDLY said. Ok. This is Unacceptable. I will not leave here without an exchange. You failed to notify me of this policy before purchase. This is tantamount to theft, to refuse to exchange an item they took my money for .... in the same day.... for a broken object. That to me is fraud. So, when I told them I would just park myself there until they found a person who could authorize the return, they decided I must be serious, and they exchanged it.
I really hate being made to behave that way. But it was a few days before Christmas. That was his Christmas present. I was going to get a new one. And I did.
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To play the devils advocate here, Borders has their return policy displayed in store and it's on the receipt.