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Originally Posted by DMcCunney
I had an issue like that a while back that was mainboard related. My previous desktop, built from components, required an emergency mainboard replacement. There was a place in walking distance of me that sold them.
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Fortunately, this is not a home built desktop. It's a workstation class laptop (A Dell Precision 7510, their very latest model.) It has next business day on-site repair, and it is completely as they configured it, except for the fact that I upgraded Windows 7 to 10.
I'm just hoping that it's the actual SSD that is failing and not the M.2 slot on the mainboard itself; if the device appears in the UEFI and/or diagnostics, it does pass the test.
It could also be a problem with the latest BIOS/UEFI I installed a few days ago. I upgraded because it had a long list of fixes, among those (more) fixes for a Skylake Intel Graphics card / Windows 10 driver problem. (Skylake CPU's under Windows 10 are having problems with the Intel driver crashing; new drivers and BIOS fixes have been/are being released.)
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Is the store stand alone or part of a chain? It sounds like they just couldn't be bothered to process a return. If they are part of as chain, a stiff complaint to the chain my help. If they are an independent, a complaint to the owner. I'd do it as an actual printed snail-mail letter, informing them their service was unacceptable, and they'd lost my custom and I would tell everyone else I knew to avoid them as well.
If nothing else, the response should be amusing.
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Independent store. It has a parent company though, which basically is just a holding running different stores. One does printers and supplies, another does batteries and so forth. Maybe I could send a letter to that parent company, but I don't think they care about one customer. This company is fracking huge; maybe even the biggest seller of printers and printer supplies in the Netherlands.