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Originally Posted by Katsunami
He was finally happy, although it took him another 15 minutes to arrange a repair. Tomorrow, someone will come to replace the SSD. Hopefully, that'll be enough. I just hope I don't have to call again to have the mainboard replaced...
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I had an issue like that a while back that was mainboard related. My previous desktop, built from components, required an emergency mainboard replacement. There was a place in walking distance of me that sold them.
The replacement, alas , handled
4 IDE devices, and I had more than that. I also had some PCI-IDE adapters that added additional IDE connectors, and I used one to connect additional drives. It took fiddling to get things right, because the CD could not be booted from unless it was plugged into a mainboard connector, so some thought about what plugged in where was needed. But I got it figured out and it
seemed to work.
The problem was that they weren't kidding about
4 IDE devices. Things would work for a while, but at some port, a drive connected through the PCI-IDE card would simply drop out of the system. I dual boot Windows and Linux, and my preference is to have OSes on separate drives. Ubuntu was installed on its own drive, connected through the IDE card. I had that drive drop out while I was
in Ubuntu. Ubuntu does everything in RAM if it can, so I didn't even
notice the drive had dropped out until updates were failing because the filesystem they were trying to be written to didn't exist.
I could only imagine the consequences if the Windows drive had gone away...
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Oh, and regarding the Brother label printer? The store basically says: "You just call the manufacturer again and arrange a repair. Bye."
I've filed a complaint and given them another chance to handle this properly. If they don't, this will be my last purchase there, and I'll file an official complaint with the appropriate consumer authorities (for what good it'll do). I don't have the time to start a legal battle to get an €84 device repaired/replaced. Unfortunately, it's more economical to send it to the manufacturer.
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Is the store stand alone or part of a chain? It sounds like they just couldn't be bothered to process a return. If they are part of as chain, a stiff complaint to the chain my help. If they are an independent, a complaint to the owner. I'd do it as an actual printed snail-mail letter, informing them their service was unacceptable, and they'd lost my custom and I would tell everyone else I knew to avoid them as well.
If nothing else, the response should be amusing.
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Dennis