Quote:
Originally Posted by Katsunami
They are similar. They are both based on European regulations and guidelines.
The store has a convoluted procedure:
- Report the defect to us
- Call the manufacturer
- Get the ticket number of the call
- Report back to us with the ticket number
- If the manufacturer says the device is defective, we'll replace it.
Now the store states that they have followed up with Brother, and that Brother says that they are denying a direct replacement. I don't believe that. They keyboard doesn't work. Several keys either don't register, or hang (keep registering indefinitely). How much more defective do you want it to be?
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It sounds like it's time to stop playing their games and to demand a refund, and then buy it somewhere else. Perhaps they're just trying to string you along until after the 7 or 14 days you have to reject it as unfit and get a refund.