Quote:
Originally Posted by pdurrant
Ah - I misunderstood. Yes, for a DOA device (if your consumer laws are similar to UK) you have more rights in the first few days for distance purchases.
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They are similar. They are both based on European regulations and guidelines.
The store has a convoluted procedure:
- Report the defect to us
- Call the manufacturer
- Get the ticket number of the call
- Report back to us with the ticket number
- If the manufacturer says the device is defective, we'll replace it.
Now the store states that they have followed up with Brother, and that Brother says that they are denying a direct replacement. I don't believe that. They keyboard doesn't work. Several keys either don't register, or hang (keep registering indefinitely). How much more defective do you want it to be?