Quote:
Originally Posted by HarryT
I find the best way to reach someone who'll give a sensible response is to phone up and ask a specific question, such as "..." That will get you through to someone who will pass your query on to the development team if they're unable to answer it themselves.
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Of course I share your view here. But please keep in mind that time is an expensive resource. With the 5.7.2 update I reported around 5-6 issues "individually". The same approach we do within the open source community. Each issue receives an individual report so the things won't get mixed and messed up. And if I would end up phoneing with the customer service each time I report something, then I would probably lose 1-2 hours general conversation time. Probably the first 5-10 mins would be wasted by preformatted Q/A stuff in where they tell me unrelated actions that I have to take with the device. At the end I am still no step further. A good bug-tracker would be better so I can report an issue with the kindle, wait for response of the people in charge and then respond on the feedback received. That way the bug number is kept, that way I can time whenever I have time to reply and can even add further things like screenshots, crash logs and so on. Phoning with an underpaid call center guy won't get me anywhere.