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Okay, I almost missed the "less than constructive" thing. Anyone like to clarify that for the rest of us? Are we talking about members who like to brag about their DRM-cracking skills? Members who attack publishers over issues like DRM or high prices, or threaten to undermine their efforts through file sharing, piracy, etc?
While I realize that those things have certainly come up in the past, at the same time any business has to recognize a sign of unhappy and frustrated customers, and should be able to legitimately address that frustration, either with actions, or with honest information about their limitations that a customer can understand.
(I guess I shouldn't speculate, though, without the details...)
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